Rather than relying on mass-produced, standardized settings, each Hera design is thoughtfully developed with a focus on proportion, balance, and long-term wear.
Your ring will be custom made just for you. Timelines vary based on the type of stone used. Please allow 4-6 weeks for bands, 4-7 weeks for engagement rings with lab-grown diamonds, 4-8 weeks for moissanite, 5-9 weeks for sapphires, and 7-10 weeks for SCS rated stones. Free standard shipping within the United States.
All Hera Fine Jewelry products are made to order, so we cannot offer refunds on any of our products. Learn More
In our experience, most people don't have a "true" ring size that's always exactly the same. Ring size can fluctuate due to anything from eating salty food to heat and humidity; a lot of people's ring size is slightly larger in the summer, for instance. If there doesn't seem to be a happy medium, we recommend sizing your ring to fit your finger when it's the largest, and you can purchase a temporary size adjuster to make the ring smaller when your finger is smaller.
If you aren't sure how the ring should fit, it should be pretty snug - as tight as it can be without being uncomfortable or you worrying it might not come off your finger. A good rule of thumb is one second on, 2-3 seconds off. There should be a bit of twisting or wiggling to get it off. If it slides right off your hand, it's too big! You can also reach out via our contact us page to get a ring sizer in the mail or stop by our showroom to get sized.
It's a great idea to insure your ring. We recommend Jewelers Mutual, as the only company specializing in jewelry insurance for over 100 years (!). You can get a quote here.
All US orders ship complimentary via FedEx Express (3-day) in discreet packaging. Hera is listed as the sender, and every package is fully insured and requires an adult signature upon delivery.
If you're local to Dallas, Pasadena or Greenpoint, Brooklyn, you're welcome to pick up in person.
You can also request to have your package held at a FedEx Office or Ship Center (not a third-party shipper). Just send us the location's address before your ring ships, and bring a photo ID that matches the name on the package when you pick it up.
Our estimated production time is 4-6 weeks for collection pieces. You can review our Production Timelines for more details.
Most custom and bespoke projects are completed within 10–12 weeks, though timing can vary depending on your design’s complexity and how we work together along the way. Your active participation—reviewing options, sharing feedback, and approving designs in a timely manner—helps keep everything moving smoothly.
Rush service may be available for collection rings only (not for custom or bespoke) depending on our studio’s current capacity.
To inquire about a rush or to communicate a hard deadline, please email hola@herafinejewelry.com before placing your order.
Yes. We can set your stone for a $400 setting fee, provided it meets our production requirements.
You’ll also need to sign our Outside Stone Liability Waiver, a standard industry form acknowledging that while we take the utmost care, Hera can’t assume responsibility for client-provided stones during production. The waiver outlines the small inherent risks of working with outside materials and strongly recommends insurance coverage.
Like what you see, but want to make some changes? Design custom rings with us!
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Don't know where to start? We will help you get started and resolve your questions.
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