All Hera & Gaia engagement rings are made to order, so we cannot offer refunds on any of our products. But we know ordering a ring online can be tricky, and sometimes your preferences change through the process. In the event that you decide you'd like a different design, we offer a one-time exchange of your ring for another of equal or lesser value. You may also pay the difference to exchange your ring for another of higher value. Lab diamonds are not eligible for exchange, but you can exchange the setting.
In order to qualify for an exchange, your original ring must first be sent back to us unworn, in its original condition with all packaging and warranty card. Exchanges are subject to a restocking fee of 20% of the cost of your original ring. Contact us within 30 days of receiving your ring to begin the exchange process. We cannot accept custom or bespoke rings for exchange, and customers cannot exchange their ring for credit toward a custom ring.
If you have any questions about our policy, please reach out to us at support @ hera-gaia.com.
Hera & Gaia moissanite comes with a limited lifetime warranty that guarantees the optical properties of your stone will not change over time. Optical properties include color, clarity, and clouding. This lifetime warranty covers our moissanite stones only and applies to the original purchaser. We provide an additional one-year warranty on all Hera & Gaia fine jewelry and rings in case of a manufacturer's defect. This warranty does not cover damage, theft, loss, or misuse and must be activated within 30 days of receipt at support @ hera-gaia.com.
If you believe your ring has a defect, or the optical properties of your moissanite have changed, please contact us immediately with your warranty ID number and a copy of your warranty card and original receipt.
We take great pride in our craftsmanship, but all fine jewelry must be treated with care. We recommend that you remove your ring when showering, sleeping, or engaging in physical activity like exercising, swimming, or hiking. Take care to keep your ring away from harsh chemicals or anything else that may harm it.
We strongly recommend that you purchase jewelry insurance to protect your rings in situations not covered by this warranty. Your jewelry can also sometimes be insured as part of your homeowner's or renter's insurance.