All Hera engagement rings are made to order, so we cannot offer refunds on any of our products.

 

 

CUSTOM AND BESPOKE ORDERS

We cannot accept custom or bespoke rings for exchange, and customers cannot exchange their ring for credit toward a custom ring. 

 

Our custom and bespoke orders are done by a 50% deposit and 50% final payment. When a client pays a deposit on a custom order, they agree to pay the final 50% of the full price when the ring is complete, even if the ring is no longer desired due to changing circumstances on the client's part. All final payments must be made within 6 weeks of receiving the final invoice. 

 

 

DOMESTIC WARRANTY

Hera moissanite comes with a limited lifetime warranty that guarantees the optical properties of your stone will not change over time. Optical properties include color, clarity, and clouding. This lifetime warranty covers our moissanite stones only and applies to the original purchaser. We provide an additional one-year warranty on all Hera fine jewelry and rings in case of a manufacturer's defect. 

 

If you believe your ring has a defect, or the optical properties of your moissanite have changed, please contact us immediately.

 

We take great pride in our craftsmanship, but all fine jewelry must be treated with care. We recommend that you remove your ring when showering, sleeping, or engaging in physical activity like exercising, swimming, or hiking. Take care to keep your ring away from harsh chemicals or anything else that may harm it. We cannot warranty rings against damage.

 

We strongly recommend that you purchase jewelry insurance to protect your rings in situations not covered by this warranty. Your jewelry can also sometimes be insured as part of your homeowner's or renter's insurance. 

 

INTERNATIONAL WARRANTY 

 

While we do accept international orders, please understand that our ability to provide repair services is limited when clients are outside the country. Due to high international shipping costs and difficulty of logistics, we are unable to provide a warranty against manufacturer's defect on international orders.